Shipping and returns
This is where you’ll find everything you need to know on shipping and returns.
Click the icon you need: it just takes a few simple steps and we’ll take care of the rest.
DELIVERY TO
United States Change
United States Change
Standard Delivery
Delivery in 3 - 6 working daysNotes: The period of delivery is calculated starting from the time of your order confirmation. We'll communicate you all the details via email.
$0.00 - Orders above $100
$25.00 - Orders below $100
$25.00 - Orders below $100
If you're ordering outside of the US, your order may be subject to customs and import duties.
Velasca has no control over these charges and we can't tell you exactly how much it may cost you, as customs policies and import duties vary widely from country to country.
For your convenience, here's a handy list of our most popular shipping destinations. Have a look:
- United States: no duties for orders below US $ 800
- Norway: no duties + 25% VAT
- Australia: 5% duties + 10% VAT (on both the value of the goods and the cost of transportation)
- Hong Kong: no duties (so no worries for you)
- Singapore: 7% VAT (on both the value of the goods and the cost of transportation)
- Switzerland: 22 Fr. advanced fee + 8% duties + 8% VAT
RETURN FROMUnited States Change
United States ChangeTo make things speedy
If you want to return one or more products: just check the email you used to make the original purchase to find your order number (ex. EU-123456).
Go to the returnOr:
Express return with FedEx
If you purchased as a “guest”:
If you purchased creating an account:
Free
If you're ordering outside of the US, your order may be subject to customs and import duties.
Velasca has no control over these charges and we can't tell you exactly how much it may cost you, as customs policies and import duties vary widely from country to country.
For your convenience, here's a handy list of our most popular shipping destinations. Have a look:
- United States: no duties for orders below US $ 800
- Norway: no duties + 25% VAT
- Australia: 5% duties + 10% VAT (on both the value of the goods and the cost of transportation)
- Hong Kong: no duties (so no worries for you)
- Singapore: 7% VAT (on both the value of the goods and the cost of transportation)
- Switzerland: 22 Fr. advanced fee + 8% duties + 8% VAT
